1. General Refund Policy

Refunds are considered on a case-by-case basis and are subject to the terms outlined in our service agreement.
A refund request must be made in writing within 7 days of the project start date or payment date.

2. Eligibility for Refund

• Before Project Kickoff:
  If a project is canceled before any work has begun, a full refund will be issued, minus any administrative or processing fees.

• During Development Phase:
  If the project is in an early stage (e.g., wireframing, initial designs), a partial refund may be granted, based on the work completed.
  Refunds will not be issued for completed project phases already delivered and approved.

• Post-Completion:
  Once the project is delivered, no refunds will be provided.
  Any issues post-completion will be handled through revisions, bug fixes, or support, as outlined in our contract.

3. Non-Refundable Services

• Custom Development Services: Payments for work already completed and delivered.
• Digital Products & Licenses: If a digital product has been handed over, it is non-refundable.
• Third-Party Costs: Fees paid to external services, plugins, or APIs are non-refundable.
• Urgent or Rush Orders: If a project is expedited, refunds will not be applicable.

4. Dispute Resolution

If a dispute arises, we encourage clients to first contact us at info@amazondesignden.com to resolve the issue amicably. Any disputes will be handled per the terms and conditions outlined in the contract.